Effective date: April 22, 2026
This Refund Policy explains how we handle refunds for MuseMark Subscriptions and for physical Token (medallion) purchases. MuseMark is operated by Dreamsmyth LLC. Capitalized terms not defined here have the meanings given in our Terms of Service.
MuseMark Subscriptions are generally non-refundable once the Subscription period has started. This is consistent with how most digital subscription services operate: once you have access to the platform, the service has been delivered.
If the Service is materially broken (that is, the core features described on the homepage are unavailable or non-functional) for more than seventy-two (72) consecutive hours within the first thirty (30) days of a new Subscription, contact support@musemark.uk and we will issue a full refund of the Subscription fee for that period. You will need to describe the issue and the dates it occurred; we cross-check against our monitoring.
You may cancel your Subscription at any time from your dashboard. Cancellation stops future auto-renewals; your access continues through the end of the billing period you have already paid for. We do not issue partial refunds for unused time in a billing period that has already started, other than the exception above.
You may return a physical Token within fourteen (14) days of delivery for a refund, provided the Token is unopened and has not been activated (scanned and linked to a Profile). You are responsible for return shipping unless the return is due to a defective Token or an order-fulfillment error on our side.
Once a Token has been scanned and bound to a Profile, it is considered used. Because the unique identifier is permanently tied to that first activation, used Tokens cannot be resold, reassigned to a new first-owner, or returned for a refund.
If a Token fails to scan or is physically defective, we will replace it free of charge, including shipping, within ninety (90) days of your delivery date. Email support@musemark.uk with your order ID and a photo of the Token if you can, and we will take it from there. We may ask you to ship the defective Token back at our cost so we can investigate.
If we ship the wrong item, or a shipment is confirmed lost in transit by the carrier, we will reship the correct order at our cost or issue a refund.
Refunds are issued to the original payment card through our payment processor. Refunds typically appear on your statement within five to ten (5–10) business days, depending on your card issuer.
Refunds for crypto purchases are issued in the same cryptocurrency originally paid, at the then-current market rate, net of applicable network fees. Because cryptocurrency prices are volatile, the value of a crypto refund in U.S. dollars may be higher or lower than the amount you originally paid in U.S. dollars. For this reason, crypto payments are generally treated as final and non-refundable, except for defective physical goods, orders we failed to ship, or the 72-hour materially-broken-service exception in Section 1. If we issue a crypto refund, we will send it to the same wallet address the payment came from unless we agree otherwise in writing.
If you are unhappy with a purchase or charge, please email support@musemark.uk first. We answer quickly and we resolve most issues informally. Initiating a chargeback or payment dispute before contacting us is disruptive and expensive to us, and it may result in the immediate termination of your account and a ban from future purchases, in addition to our right to contest the chargeback with evidence. Fraudulent chargebacks, including those on accounts with confirmed use of the Service, may be referred to collections or reported to fraud-prevention networks.
Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including the UK Consumer Contracts Regulations and the EU Consumer Rights Directive where those apply. If a mandatory statutory right conflicts with this policy, the statutory right controls for that transaction.
All refund and return requests: support@musemark.uk
This document was last updated on April 22, 2026. It does not constitute legal advice.